Orders & Payments

Place your order and complete payment through store.zenix.lk. The website shows current product prices, availability and the payment options available for your purchase.

How to place an order

1. Open the product page and review the description, specifications, availability, package contents, assembly requirements, included services and warranty information.
2. Select the correct model, version, size, colour and quantity, then add the item to your cart.
3. Check your cart and enter a complete delivery address and reachable phone number.
4. Review the delivery method, any delivery charge and the final order total.
5. Choose an available payment method and follow the checkout instructions.
6. Keep your order reference and payment confirmation for delivery enquiries and after-sales support.

Card payments

Card payments are completed through the payment service offered at checkout. Follow its security and verification steps. The card issuer or payment provider determines whether a transaction is approved.

If a payment appears to have failed but your account has been charged, contact us with the order reference and transaction confirmation before paying again. Please do not send us your full card number, security code, banking password or one-time password.

Bank transfers

Select bank transfer at checkout and use the bank details supplied with your order. Include your order reference in the transfer description where possible, then provide the payment confirmation as instructed.

Your order is prepared for dispatch after we identify and confirm the payment. An unpaid order or an item left in a cart does not reserve stock.

Card instalments

Card instalment options are available where offered at checkout. Eligible cards, banks, repayment periods and any provider charges depend on the payment option selected. Read the displayed terms before completing payment.

If an instalment option is unavailable for your card or order, contact us before paying so we can explain the options currently offered.

Split payments

Contact us with your order reference before paying if you need to discuss a split-payment arrangement. We will confirm whether an arrangement is available and explain how the payments should be recorded.

Prices and product availability

Prices are displayed in Sri Lankan rupees. Review the checkout total before paying. Current prices and stock availability are provided on the website. ZENIX supplies listed catalogue items and does not accept custom product orders.

We supply items listed in our catalogue. If an item is unavailable, use the stock notification option where shown. A notification request does not reserve an item or require you to buy it.

Reference quotations and purchasing terms

ZENIX can provide quotations for reference and planning. A quotation does not place an order, reserve stock or replace website checkout. Review the current product availability, selected options and complete order total on the website when ordering.

We do not accept purchase orders (POs) or offer a credit period. All orders must be placed through our website, and payment must be completed using an available website payment method before dispatch.

Order assistance

For help with an order or payment, contact store@zenix.lk or WhatsApp +94 77 675 9633. Include your order reference and a short description of the issue.