Pre-Orders & Stock Availability

A pre-order lets you reserve a product offered by ZENIX before it is available for local dispatch. Pre-orders have longer lead times than in-stock orders. Read the product's availability, quoted lead time and cancellation terms before paying.

In stock, out of stock and pre-order

• In stock: the listed option is available to order, subject to current website availability.
• Out of stock: the listed option is unavailable for immediate dispatch. This status does not automatically mean we are accepting pre-orders.
• Pre-order: an advance order is specifically offered for the product, with a quoted lead time.

A product can be available in one colour, size or version while another option is unavailable. Select the option you need before checking its stock status.

How a pre-order is reserved

Place the pre-order through our website and complete the required payment. Reservation is confirmed after payment is received and the pre-order is accepted. An enquiry, unpaid order, cart item or stock notification request does not reserve a unit.

Keep your order reference, payment confirmation and the lead time quoted for your order. Contact us before paying if your project depends on a fixed date or the quoted period is unclear.

Your quoted lead time

The lead time quoted when your pre-order is accepted applies to that order. Supplier availability, production, international transport, customs processing and local delivery can affect the schedule. These delays do not remove the refund option below if we cannot deliver within the quoted lead time.

We will explain a material delay when the information becomes available. Once the item is ready for local dispatch, we will confirm the delivery arrangements and provide tracking after dispatch.

Changing your mind during the quoted lead time

During the quoted lead time, we do not normally accept cancellation of a paid pre-order solely because you change your mind or no longer need the product. Payment reserves the item and can involve supplier commitments made for your order. Please be sure of the model, configuration and lead time before paying.

If you need to change or cancel the order, contact us promptly with your order reference. We will review whether withdrawal or a change is appropriate and practicable for that order, and explain any available arrangement before you agree. This does not restrict any cancellation right or remedy required by applicable consumer law.

If ZENIX cannot meet the quoted lead time

If we cannot deliver within the quoted lead time, or that period has passed without delivery, you may cancel the affected pre-order for a full refund of the amount you paid for it. You may instead expressly agree to a revised lead time if you prefer to wait. A revised date is not imposed automatically.

The full refund for a missed lead time is available even if the order has already been committed to a supplier. We do not deduct a cancellation fee for that delay or require you to accept store credit, a substitute product or a future-order adjustment.

If we cannot supply the accepted product at all, we will offer a full refund of the amount paid for the affected pre-order, or another resolution you expressly agree to. Contact store@zenix.lk with your order reference to request the refund or discuss a revised delivery arrangement.

Refund processing and remedies for faulty, incorrect or misdescribed goods are explained in our Warranty, Returns and Refunds policy. Pre-order terms do not remove applicable consumer rights.

Stock notifications

Use Notify me when available where the option is shown. A notification alerts you to availability; it is not a reservation, a guaranteed restock date or a price guarantee. Check the website when ordering for the current price and selected option's availability.

Pre-order enquiries

Contact store@zenix.lk or WhatsApp +94 77 675 9633. Include the product link for a new enquiry, or your order reference for an existing pre-order.