Delivery Information

ZENIX delivers website orders within Sri Lanka. The product listing and checkout show the available delivery information for your order. In-stock items and pre-orders have different lead times.

Estimated delivery times

Most in-stock orders are normally delivered within 1–3 working days after payment is confirmed. This is an estimate, not a guaranteed appointment. Payment verification, the delivery address, courier schedules, public holidays and transport disruptions can affect the arrival date.

A pre-order or an item awaiting restock is not covered by the normal in-stock delivery estimate. Check the quoted lead time before paying. If ZENIX cannot deliver a paid pre-order within that quoted lead time, you may cancel it for a full refund of the amount paid for the affected pre-order, or expressly agree to wait longer. An out-of-stock listing or a stock notification request does not, by itself, mean that a pre-order has been accepted.

Payment confirmation and dispatch

Orders are prepared for dispatch after payment confirmation. For bank transfers, use your order reference and send the payment confirmation as instructed at checkout so we can identify the payment.

We dispatch on working days. Orders confirmed after the daily courier collection may be dispatched on the next working day. Contact us before payment if you have a deadline so we can check what is practical for your order.

Delivery charges

Free delivery applies where it is advertised for the product or order. Any other applicable delivery charge is shown at checkout before payment. Review the complete order total and selected delivery method before completing your purchase.

Larger printers and extra-long packages

Our current range of boxed printers, including larger models, is delivered through our usual courier partners. Larger parcels may take longer than the normal estimate in some areas because courier vehicle capacity and local delivery schedules vary.

Packages longer than 2 metres may require collection from a courier branch. Some local branches do not have vehicles that can carry extra-long parcels to individual addresses. The courier may ask you to collect the parcel from the nearest suitable branch. Contact us before paying if delivery to your address is essential, so we can check the available arrangements. Wait until the courier confirms the parcel is ready before travelling.

Manufacturer packaging and kit assembly

Machines are supplied in their original manufacturer packaging. Some models are supplied as semi-assembled kits and require further assembly before use.

For a semi-assembled kit, the customer is responsible for completing assembly correctly. Follow the manufacturer's manual or the relevant assembly videos for the exact model, including required checks, setup and calibration before operating the machine.

Assembly services and training programmes are provided only when they are expressly included in the package you purchase. If they are not included, the machine purchase does not include assembly or training.

Installation, calibration and site preparation are not automatically part of delivery. Check which services are expressly included in your purchased package.

Tracking your parcel

Tracking details are normally sent on the evening of dispatch after our daily shipments have been finalised. Courier tracking may take time to show the first scan. If an update is missing, contact us with your order reference and tracking number.

An order may travel in more than one parcel, including parcels dispatched from different locations. Two tracking numbers usually mean two separate packages. Check each tracking number; the parcels may arrive at different times.

Urgent collection from a courier branch

If branch collection would help you receive an order sooner, contact us to check whether the courier can arrange it. Collection depends on the parcel reaching the branch and the courier confirming that it is ready. Please wait for that confirmation before travelling.

ZENIX does not offer public collection from its corporate office or warehouses.

Provide a complete delivery address

Include the recipient's name, a reachable phone number, the full address and helpful location details. Let us know promptly if an address needs correcting. Changes after dispatch depend on the courier's ability to redirect the parcel.

If the courier cannot reach you, the address is incomplete, or delivery is unsuccessful, contact us so we can help arrange the next step. Any proposed additional delivery charge will be explained before you agree to it.

Damage, missing items or the wrong product

Check the parcel and contents when you receive them. If something is damaged, missing or different from your order, keep the packaging and contact us as soon as possible. Include your order reference, tracking number and clear photographs of the item, shipping label and packaging.

If a machine appears unsafe or damaged, stop using it and contact technical support. We will explain the assessment and return arrangements under our Warranty, Returns and Refunds policy.

Delivery charges for voluntary returns and exchanges

For an accepted change-of-mind return or voluntary exchange of a correctly supplied item, the customer pays return delivery. If we agree to send a replacement item for the exchange, the customer also pays that replacement-delivery charge. This applies even if the original order included free delivery; that offer covers the original shipment.

Contact us before returning an item. Approval, packing instructions and any replacement-delivery charges are confirmed with the return or exchange arrangement. Courier costs for approved warranty claims follow the separate terms in our Warranty, Returns and Refunds policy.

Delivery assistance

Contact store@zenix.lk, WhatsApp +94 77 675 9633, or use our contact form. Include your order reference so we can locate the shipment.